Shipping Policy

Shipping Policy – Shalu Music Mumbai

Thank you for choosing Shalu Music for your musical needs. We strive to provide you with the best service possible, including prompt and efficient shipping. Please review the following shipping policy to understand how we handle the delivery of your orders.

1. Shipping Zones: 

   We currently ship within India only. However, we aim to expand our shipping services to international destinations in the near future.

2. Delivery Time: 

   Delivery times may vary depending on your location within India and the availability of the product. Typically, orders are processed within 1-2 business days from the date of purchase. Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the delivery status.

3. Shipping Providers: 

   We partner with trusted shipping carriers to ensure timely and secure delivery of your orders. Our primary shipping partners include but are not limited to India Post, Blue Dart, DTDC, and Delhivery.

4. Shipping Charges: 

   Shipping charges are calculated based on the weight of your order and your delivery location. During the checkout process, you will be provided with the shipping cost before making the payment. Occasionally, we may offer free shipping promotions for specific products or order totals exceeding a certain amount.

5. Shipping Address: 

   Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for orders delivered to incorrect addresses provided by the customer.

6. Order Tracking: 

   Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the delivery status of your order on the respective courier company’s website.

7. Delivery Attempts:

   If you are unavailable to receive the package at the time of delivery, our shipping partner will make additional attempts on subsequent days. After multiple failed delivery attempts, the package may be returned to us. Additional shipping charges may apply for re-delivery attempts.

8. Damaged or Lost Shipments: 

   In the unfortunate event that your order is damaged or lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.

9. Contact Information: 

   If you have any questions or concerns regarding our shipping policy, please feel free to contact us via email at shalumusic123@gmail.com or by phone at +91-7700009360 (Monday to Saturday, 9:00 AM to 6:00 PM IST).

By placing an order with Shalu Music, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you again in the future.

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version on our website for updates.